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Terms & Conditions

Please read carefully

Please read these Terms and Conditions carefully prior to purchasing a ticket to any Perth Festival event, a Gift Certificate, Film Vouchers, or joining Friends of the Festival. By making a purchase, you are agreeing to these Terms and Conditions.  

Perth Festival tickets are sold or issued subject to the LPA Ticketing Code of Practice (Consumer Code). A copy of the LPA Code can be obtained by visiting www.liveperformance.com.au or click here for a direct link to the code. 

Please read:

COVID Ticketing Information 

It is a condition of entryto register your attendance when visiting our venues for contact tracing purposes. For quickest entry to the venue, we recommend you download the ServiceWA app via the WA State Government website before attending.Click hereto download the app and read more about its usage.If required for contact tracing, we will pass your contact details on to the WA State Government.  
 
Perth Festival will be implementing all government orders relating to COVID-19 including but not limited to the requirement to demonstrate your proof of vaccination status and the wearing of face masks.  

It is a condition of entry at all Perth Festival 2022 events and venues that patrons 16 years and over must demonstrate proof of receiving a double dose COVID-19 vaccination or a medical exemption sufficient to meet WA State Government requirements. Any patron 16 years and over without valid proof of vaccination or without a valid proof of medical exemption will be denied entry.

Should a Perth Festival 2022 event or venue become impacted by a government order mandating the wearing of face masks or any other requirement mandated by the government, it is a condition of entry that you will need to wear a mask within the venue or otherwise comply with that requirement or present evidence of a medical exemption if applicable.

If you are booking tickets to an event, please consider that if it does become impacted by a government order you will need to comply with that direction for entry. Anyone who is required to comply with a government order and does not have a valid exemption will be denied entry.  

For information on how you can show valid proof of your COVID-19 vaccination status or a medical exemption, visit https://www.wa.gov.au/government/covid-19-coronavirus/covid-19-coronavirus-proof-of-covid-19-vaccinations 

Changes to Events  

In the event of a change in WA Government health advice and subsequent change in venue capacity restrictions, we may need to cancel and refund a portion of purchased tickets. If this occurs, we will cancel the most recently purchased tickets first. Earlier purchases will take precedence. We recommend booking as early as possible to avoid disappointment.   

We will endeavour to inform you of any changes to events you have purchased tickets for as soon as possible – please ensure your contact details are current and accurate. If you fail to supply sufficient and appropriate contact information, Perth Festival is not responsible for failure to contact you. For more information about the data we collect, please see our Privacy Policy.  

Exchanges, Credits and Refunds 

In the event that you are unable to attend your event due to any COVID-19 related reason, including but not limited to illness, insufficient proof of vaccination status, waiting on COVID-19 test results, being in contact with a person suspected of having contracted COVID-19, or receiving direction to quarantine or self-isolate, as per the LPA Ticketing Code of Practice we are not required to provide a refund or exchange of tickets, vouchers, or gift certificates. We may consider exchanges or account credits at our discretion - please contact us as soon as possible in advance of your event if you are unable to attend for any of the above reasons at [email protected] 

Please check our website for live COVID-19 updates.  

Fees, Charges & Postage 

We do not charge transaction or booking fees when you purchase tickets directly via Perth Festival.   
If you choose to have your tickets delivered by Registered Post an additional fee of $4.40 will apply. Fees are non-refundable. If you have selected delivery by mail please allow at least 14 days for your order to arrive at your nominated address. If you purchase standard mail, Perth Festival will not be held liable for tickets that are lost in the post and may not issue a replacement. 

Other authorised ticketing agents (including Perth Theatre Trust phone sales) selling tickets to Perth Festival shows charge different transaction fees. Please visit their websites for details. Ticket prices exclude GST unless otherwise stated. 

Refunds & Exchanges 

All ticket purchases are final and shall not be refunded, except as required by law or in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice or as otherwise specified by Perth Festival.  

Ticket Exchanges are only permitted to another performance of the same event at the same price reserve or higher, strictly subject to availability. Please contact us no later than 2 business days in advance of the event to allow time for processing – Perth Festival is not responsible if we are unable to process your exchange in time. Exchanges of this nature are subject to a fee of $4 per exchange, in addition to any cost difference(s) if the new tickets are a higher price. If a refund or exchange is made, Perth Festival may retain any fee it has charged to the extent permitted by the law.  

Lost or stolen tickets purchased for events that have unreserved or general admission seating will not be replaced. Tickets with a seat allocation can be replaced and applicable replacement fees will apply. 

Age Restrictions 

Children under 24 months old may attend most Festival events free of charge on the condition they do not occupy a seat and they sit on the lap of a parent or guardian. To check whether your event is included in this policy, please contact us directly.  

Perth Festival events may be subject to age restrictions. Please ensure you check the event page for confirmation of age restrictions. If an event is classed as 18+ you will be asked to present a legal form of identification and may not be permitted entry if you are unable to provide it. 

Performance Restrictions 

Tickets are sold on behalf of Perth Festival and are subject to the conditions applicable to the event and/or venue where presented.  

Admission 

Please note that Perth Festival reserves the right to exclude latecomers or to admit them only at an appropriate point in the performance at the discretion of venue management. 

The right of admission is reserved. It is a condition of entry to events that a search of person or possessions may be required at the time of entry to the venue. It is a condition of entry to register your attendance when visiting our venues for contact tracing purposes and to abide by any WA Government health mandates for venues and events including proof of vaccination and mask wearing – please see section ‘COVID Ticketing Information’ for details. 

Cameras and recording devices are not permitted at any time unless otherwise specified. A breach of this condition may lead to the confiscation of equipment and removal of the ticket holder from the venue. 

Gift Certificates and Film Vouchers 

Gift certificates can be used to purchase events only through tickets.perthfestival.com.au and expire at the end of the 2022 Festival Season.  
 
Film Vouchers are valid at all Lotterywest Films sessions at the gate on the night of performance and expire at the end of the 2022 Lotterywest Film season. Entry is subject to available venue capacity, subject to change due to government mandates. Seats for voucher holders may be reserved by contacting us during business hours via webchat or phone no later than 12pm the day of the event on weekdays or 12pm the proceeding Friday for weekends. These spaces are limited - we recommend doing so as soon as possible in advance of the session to ensure you don’t miss out. You will still need to bring your voucher on the night to redeem.  

Gift certificates and film vouchers are not exchangeable for cash, including any unused value at the end of the Festival Season. 

Friends of the Festival 

Friends of the Festival receive benefits including priority booking and discounts. The full list of benefits is available on our website.  
 
Discount prices are subject to change without notice. All special offers are subject to availability. For details of the Friends price for an individual event visit the event page of the show on our website. 

Friends of the Festival is an incorporated association directly supporting the Perth Festival. The constitution for THE FRIENDS OF THE FESTIVAL (INC) is available online here 

For any questions about Friends of the Festival membership please email.

Program Information 

The right is reserved to vary advertised programs, pricing, venue and seating arrangements, and to add, withdraw or substitute artists where necessary. 

Concessions & Companion Card Holders

Where concessions are applicable, suitable and valid identification must be provided for collection of tickets, and for admission to a performance. 

Perth Festival honours Companion Cards. A valid Companion Card or valid Companion Card number must be produced at the time of booking to gain access to a Companion Card ticket. 

Conditions of Purchase 

Perth Festival collects your individual information in case of an event cancellation or change. If you fail to supply sufficient and appropriate contact information, Perth Festival is not responsible for failure to contact you. 

Ticket holders attending the event do so at their own risk. To the maximum extent permitted by law, Perth Festival is not responsible for any loss, damage, harm or injury arising from a ticket holder’s entry to a venue or performance within a venue. 

Perth Festival reserves the right to change any element of a performance sales structure, including but not limited to pricing, at any time and without notice. 

All programs and artists are subject to change without notice. 

In the event of a cancelled or changed performance or ticket, Perth Festival is not liable for any additional expenses incurred by ticketholders including transport, parking, or any other expense. 

The event organiser reserves the right to film, video, record, photograph, broadcast or telecast the event. 

Any event or product sold through Perth Festival is subject to demand-based pricing. This may see prices increase or decrease at any time during a sales period for any given event or product. These changes may occur without notice. Such alterations do not entitle you to a refund or adjustment for tickets purchased prior to revised pricing.  

Tickets are only valid when purchased through an authorised agent. Tickets may not be resold or offered for unauthorised resale for an amount which exceeds the original ticket price by more than 10%, or as specified by law.  

Perth Festival reserves the right to cancel any ticket sold or offered for unauthorised resale in breach of this condition, without notice and without a refund, and the ticket holder may be refused entry into the event. 

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