All reasonable steps are taken by Perth Festival to protect the personal information we collect from misuse, loss and unauthorised access.
How is Personal Information Collected?
Collection of information will occur at the time a customer provides details to Perth Festival or our authorised agents or when our electronic services are used to obtain information or make a transaction. Customers can purchase tickets from Perth Festival and make philanthropic donations using various channels. These include our website, Information Centre, philanthropy department, in person at the Box Office and through authorised ticketing agencies.
Perth Festival also has a membership program through Friends of the Festival, sends e-newsletters and physical brochures and communicates with customers through various online and electronic media including social media. Occasionally we may also collect information from customers when they attend an event or visit our website or by conducting a competition through any of the channels listed.
Perth Festival also collects information from third parties such as authorised agents who sell tickets to festival events.
Kinds of Personal Information Collected by Perth Festival
When purchasing a ticket from Perth Festival we may request the following information from a customer:
The primary reason we collect this information is to contact a customer in the event of a performance cancellation or postponement or to provide additional information as required. In some instances, we may request health information, with consent, from a customer to assist in accessibility bookings. This information is only gathered for the purpose of ensuring safety and access when attending our events.
When visiting our website, our server makes a record of a customer’s visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed, the previous site visited, and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the server’s logs.
Use of Personal Information
Perth Festival uses a customer’s personal information in order to deliver tickets, process payments and make contact in the case of event cancellation, postponement or disruption.
We may also use personal information to conduct business communications such as processing purchases or donations, sending tickets, sending confirmation of purchases and receipts, responding to requests or enquiries and corresponding about competitions.
Perth Festival requests health information only when necessary and with consent, to ensure safe access to a performance.
The Festival may also use a customer’s information for the following:
How is Personal Information Provided to and used by Third Parties?
When purchasing tickets, making donations or giving information to Perth Festival, Personal Information provided is entered into a database. This database is a customer relationship management system which is shared in a consortium of West Australian arts organisations who use a common system, Tessitura, for the purpose of ticketing, marketing, fundraising and customer relationship management. Generally, your personal information will only be accessed by Perth Festival staff and officers when and where is appropriate or necessary. However, the organisations in the consortium can view your name and contact details.
The current organisations in the consortium are:
Where parties other than Perth Festival have access to Personal Information, they are required to comply with Australian Privacy Principles (APPs) which are contained in the Privacy Act 1988.
Disclosure of Personal Information
Perth Festival will only disclose your identifiable personal information where necessary to achieve the business purpose for which it was collected, or when required by law (for example under the Government Information (Public Access) Act 2009).
Opt Out Options & Updating Personal Details
Customers can request to stop receiving marketing communications from Perth Festival. If you wish to exercise the opt out, you can do so by contacting Perth Festival on +61 (0)8 6488 2000, at firstname.lastname@example.org or by selecting the ‘unsubscribe’ link at the bottom of email marketing from us.
Customers have the right to request access to and correction of your personal information. To update or correct your personal details please contact us at email@example.com or call +61 (0)8 6488 2000.
Website / Cookies Policy
Perth Festival uses site functionality cookies, site analytic cookies and targeting or advertising cookies to help you access all pages, analyse how the website is used and deliver online marketing and advertising that are relevant to you.
The information we may log includes your server address, your to-level domain name (ie. .com, .gov, .uk, etc), the date and time of your visit to our page, the pages accessed, and documents downloaded by you, the previous site(s) visited by you and the type of browser used.
Information obtained by us using cookies may be used for the following purposes:
You can usually find information regarding how to manage cookies under ‘options’ or ‘settings’ in your browser window. If you choose to not receive any cookies in your settings, you may not be able to take full advantage of the Perth Festival website.
When using Perth Festival’s social media pages, such as Facebook or Instagram, you are using an external site and are subject to the privacy policies and practices of that site. Perth Festival does not endorse and is not accountable for any views expressed by third parties using those sites.
We use aggregate information from our social media pages including Facebook, Instagram and Twitter to better understand our audience.
Third Party Sites
We are not responsible for the content or practises of websites operated by third party sites.
Information for Job Applicants
If you are applying for a job with us, you may be required to provide us with certain personal information, including your:
This information may be collected in your interactions with Perth Festival in person, over the telephone or by email, as part of, or in relation to, your job application.
Information for Volunteer Applicants
If you are applying to volunteer with us, you may be required to provide us with certain personal information, including your:
This information may be collected in your interactions with Perth Festival in person, over the telephone or by email, as part of, or in relation to, your application to volunteer with us.
Perth Festival will protect any financial information that you provide to us. If a purchase is made online, we use credit card details only for the purpose for which it was provided and will not be used for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records only.
Perth Festival may use personal information in aggregate form to improve our services. Statistical compilations and analyses of aggregate information may be used by us or provided to others as a summary report for marketing or research purposes and will not contain identifying information.
Perth Festival does not typically disclose personal information to overseas recipients. However, there is a possibility that, on occasion, your personal information may be disclosed to an overseas recipient. The location of any potential recipients will vary depending on the purpose of the disclosure. Should you have any queries regarding potential overseas disclosure of your personal information, please contact our privacy officer as detailed at the end of this policy.
Changes to this Policy
Privacy Complaints Process
Privacy Contact Officer
3 Crawley Avenue, Crawley WA, 6009
Please allow 30 days for concerns or complaints to be processed. If you do not receive a satisfactory response from Perth Festival within 30 days, you may refer your query to the Office of Australian Information Commissioner via the contact details listed at http://www.oaic.gov.au/about-us/contact-us/